Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Habitat for Humanity of Orange County ("Habitat OC") collects, uses, and protects information you provide when using shoprestoreoc.org. We are committed to protecting your privacy.

1. Information We Collect

Information you provide directly

• Name, email address, and phone number when you create an account or place an order
• Billing and payment information processed securely through our payment processors
• Messages or inquiries submitted through contact forms or email

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time on site, and referring URL (via Google Analytics / Google Tag Manager)
• Cookie data (see Section 5)

2. How We Use Your Information

• Process and fulfill your orders and communicate order status
• Send pickup-ready notifications and transaction confirmations
• Respond to customer service inquiries
• Improve our website, inventory listings, and shopping experience
• Send promotional emails and updates (only with your consent; you may opt out at any time)
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Payment Information

All payment transactions are processed through Lightspeed Payments or other PCI-DSS compliant processors. Habitat OC does not store full credit card numbers on our servers. Payment data is encrypted and handled in accordance with industry security standards.

4. Information Sharing

We may share your information with:

• Service providers: Lightspeed (platform), Google Analytics (site analytics), and payment processors — solely to operate the Site and fulfill orders
• Habitat OC staff: for order fulfillment and customer service purposes
• Legal requirements: if required by law, subpoena, or court order

5. Cookies

shoprestoreoc.org uses cookies and similar technologies to improve your browsing experience and analyze site traffic. We use cookies from Google Tag Manager (GTM-TSQXH3HN) and Google Analytics. You may adjust browser settings to refuse cookies, though some Site features may not function correctly. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

6. Data Retention

We retain your personal information as long as necessary to fulfill the purposes described in this Policy. Order records are retained for a minimum of 7 years for accounting and tax compliance.

7. Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know: the categories and specific pieces of personal information we have collected about you
• Right to delete: request deletion of your personal information, subject to certain exceptions
• Right to opt out: we do not sell personal information; this right is not currently applicable
• Right to non-discrimination: we will not discriminate against you for exercising these rights

To exercise these rights, contact us at onlinesales@habitatoc.org.

8. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

shoprestoreoc.org is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised "Last updated" date. Continued use of the Site constitutes acceptance.

11. Contact

Privacy questions? Contact us at onlinesales@habitatoc.org or by mail: Habitat for Humanity of Orange County, 2200 Ritchey Street, Santa Ana, CA 92705.