Return Policy

Last updated: May 2026

Thank you for your purchase at ReStore OC Online. Your purchase helps us to achieve our mission of providing a world where everyone has a safe and affordable place to call home. Because our inventory includes donated, one-of-a-kind, and heavily discounted items, our return policy reflects the nature of a nonprofit resale store.

Store credit only. Returns must be made within seven (7) days of the purchase date with the original receipt and to the same Habitat ReStore location as purchased. We strongly encourage customers to ask questions about item condition, dimensions, and functionality before completing a purchase. Contact onlinesales@habitatoc.org or call (714) 434-6200 prior to purchase.

Return Eligibility

All approved returns are issued as store credit only. Returns are accepted under the following limited circumstances:

• The item received is significantly different from its online listing description or photos
• The item has a material defect or damage not disclosed at the time of listing
• The item was listed in error (e.g., incorrect item staged for wrong customer)

Returns are not accepted for:

• Change of mind or buyer's remorse
• Items that do not fit your space (please verify all dimensions prior to purchase)
• Minor cosmetic imperfections consistent with the listed condition of a used or donated item
• Items that have been transported, installed, altered, or used after pickup
• Clearance or final-sale items explicitly marked as non-returnable

How to Request a Return

1. Contact us within seven (7) days of purchase at onlinesales@habitatoc.org with your order number and a description of the issue. You will also need your original receipt.
2. Include clear photos showing the discrepancy or defect.
3. Our team will review your request and respond within 2–3 business days.
4. If approved, you will be asked to return the item to the same pickup location, in its original condition.
5. If approved, store credit will be issued. No cash refunds or credit card reversals are provided for returned items.

Return Window

Returns must be initiated within seven (7) days of the purchase date. The item must be returned to the same Habitat ReStore location from which it was purchased, with the original receipt. We are unable to process return requests submitted after this window or without the original receipt.

Purchaser Liability

Purchaser assumes all liability, both personal injury and property damage, which may occur through the use of items purchased from Habitat for Humanity of Orange County. By completing a purchase, you acknowledge and accept this responsibility.

Loyalty Points

Loyalty Points earned through purchases are valid for in-store use only and expire 12 months after the date of the qualifying purchase. Loyalty Points cannot be redeemed online, transferred, or exchanged for cash. Expired points are forfeited and cannot be reinstated.

Appliances

Appliances are sold as-is unless otherwise noted. Functionality, where tested, is noted in the product listing. We recommend inspecting appliances at time of pickup before loading. If you identify a functional defect at pickup, notify store staff immediately — do not load and transport the item first. Habitat OC does not provide warranties on appliances. Manufacturer warranties, if any remain valid, transfer with the item upon purchase.

Furniture & Building Materials

Furniture and building materials are sold as-is. Used items may show signs of wear consistent with their listed condition. Please review all listing photos and descriptions carefully. Contact us before purchasing if you have questions about a specific item's condition.

Order Cancellations

You may request a cancellation at any time before receiving your pickup-ready notification by contacting onlinesales@habitatoc.org. Once an item has been staged for pickup, cancellations are subject to review. Refunds for approved cancellations are processed within 5–7 business days to the original payment method.

Habitat OC-Initiated Cancellations

Habitat OC reserves the right to cancel an order if the item is found to be unavailable, damaged, mispriced, or listed in error. In such cases, you will receive a full refund and prompt notification via email.

Contact for Return Inquiries

Email: onlinesales@habitatoc.org

Phone: (714) 434-6200

Response time: 2–3 business days